Media Centre

Press Releases

28 Mar 2018

Changi Airports International’s Airports in Russia and Brazil Clinch Top Airports Awards

Singapore, 28 March 2018 – Changi Airports International’s (CAI) airports in Russia and Brazil have been named best airports on international and national platforms. This includes Airports Council International (ACI) Airport Service Quality (ASQ) Awards, Routes Asia, OAG Aviation Worldwide and Skytrax.

In Russia, Sochi International Airport was named Best Airport by Size and Region, Europe (5-15 million passengers per annum or mppa); and Best Airport by Region, Europe (over 2 mppa) at the ACI ASQ Awards 2017. Anapa International Airport remains Russia’s Best Regional Airport for the fourth consecutive year at the National Airport Infrastructure Show and Civil Aviation (NAIS & CA), while Vladivostok International Airport won the Routes Asia 2018 Marketing Award.

Tom Jobim International Airport in Brazil, was named the Best Airport for Operational Efficiency and Most Punctual Airport in Latin America 2017 by OAG. It also won the Skytrax award for Best Airport Staff Service in Brazil, and 6th in Latin America, 2017.

Mr Lim Liang Song, CEO of CAI, said, “As global aviation grows, the demands on the airport from travellers and air transport companies become more sophisticated. Airports have to constantly upgrade the infrastructure, expand air connectivity and improve services to meet their needs. Changi Airports International is honored to be able to play a role in improving efficiency, raising the standards of services and creating positive experiences for air transport partners and passengers at our airports.”

Award Highlights

Sochi and Anapa, Airports of the South, Russia

Sochi International Airport in Russia beat strong competition to clinch the award for Best Airport by Size and Region in Europe (5-15 mppa) at the recent ACI ASQ Awards 2017.
This is the first time the host airport for the FIFA World Cup 2018 and Winter Olympics 2014 participated in the higher traffic category, after having won the same award in the 2-5 mppa category for the last two consecutive years.

Sochi International was also voted the Best Airport by Region in Europe (over 2 mppa) for the third consecutive year.

Sochi International has rapidly grown its passenger traffic following CAI’s acquisition. The CAI consortium has transformed the airport’s service offerings and infrastructure to uplift passenger experience and expand its network. Since then, the airport has welcomed guests of major international events including the annual F1 Grand Prix and International Investment Forum. It will do so again for the upcoming FIFA World Cup 2018.

The ACI ASQ Awards are presented to airports whose customers have rated them the highest over the course of the year. The passenger service benchmarking programme
covers 34 indicators, including airport access, check in, facilities and environment. Over 600,000 passengers from 84 countries participated in this survey.

On the national level, Sochi International retained its Best International Airport (up to 7 mppa) title at Russia’s National Airport Infrastructure Show and Civil Aviation at NAIS & CA 2018 for the third consecutive year. Anapa International Airport, won Best Regional Airport (up to 2 mppa) at NAIS & CA for the fourth consecutive year.

The NAIS & CA awards assess Russian airports based on a list of criteria, including quality of services provided to passengers and airlines, operating indicators, security and commercial offerings.

Vladivostok International Airport, Russia

Vladivostok International Airport won the Routes Asia 2018 Marketing Award (under 4 mppa). Following CAI’s acquisition of the airport in early 2017, traffic at Vladivostok International grew nearly 20 per cent year-on-year, crossing the 2 million mark to 2.2 million passengers.

The CAI consortium worked with the airport team to build Vladivostok International’s aviation hub status. The team introduced more routes, added new airlines and increased flight frequencies, targeting countries such as China, South Korea, Japan and the Southeast Asia region.

The Routes Asia Marketing Award recognises airports and destinations that provide outstanding marketing services, assisting airlines in the launch of new routes or to strengthen existing services. Shortlisted airports are assessed and judged by a panel of network planners from major airlines around the world.

Vladivostok International also clinched second place for Best International Airport (up to 4 mppa) at NAIS & CA 2018.

Tom Jobim International Airport, Brazil

Tom Jobim International Airport in Rio de Janeiro, Brazil, was named Best Airport for Operational Efficiency in Latin America, and the Most Punctual Airport in Latin America in 2017 (10-20 mppa) by OAG.

According to the inaugural OAG Turnaround Tables, Tom Jobim International recorded the shortest time variation between the average on-time performance (OTP) of flights arriving and departing from the same airport, in Latin America.

Tom Jobim International also improved its punctuality scores to become the best performing airport in the region in 2017. 86 per cent of all departures at the airport took place within 15 minutes of the stipulated departure time in 2017, up from 82.2 per cent the year before.

CAI worked with the airport team to set up the framework for tracking service quality and operations performance. The team also leveraged technology in operations management and flight analysis to achieve greater efficiency at the airport.

Tom Jobim International was also recognised by Skytrax to have the Best Airport Staff Service in Brazil, ranking 6th place overall in Latin America, in 2017.

The main airport in Rio was also the first airport in South America to achieve the International Air Transport Association Centre of Excellence for Independent
Validators Certification for Pharmaceutical Handling (IATA CEIV Pharma). The IATA CEIV Pharma requires extensive certification that complies with, or supersedes, many of the existing international pharmaceutical standards and guidelines including that established by the European Union and World Health Organization.

The certification positions Tom Jobim International as an important logistics player in the pharmaceutical chain, and a main port of entry for pharmaceutical products in Latin America.

A comprehensive list of awards won by CAI investee airports can be found here.

* * *

About Changi Airports International

Changi Airports International (CAI) is a leading consultant, manager and investor in the global aviation market. As a strategic partner, CAI designs integrated solutions that enable its clients and partners to fulfil their potential of being world-class airports.

CAI has extensive global experience that spans over 20 countries and more than 50 airports, including Singapore Changi Airport. Some of its projects include Brazil’s Tom Jobim International Airport, India’s very first aerotropolis, and five airports in Russia’s Krasnodar and the eastern regions.

CAI is committed to being a valued partner in the global aviation market, creating airports of the future and delivering sustainable value to our partners and investee airports. CAI is a wholly owned subsidiary of Changi Airport Group. For more details, visit www.cai.sg.

For more information, please contact:

Changi Airports International
Teo Lay Cheng (Ms)
+65 6541 1989
corpcomms@cai.sg

Archives
MEDIA Contact

Spokesperson

Ms See Ngee Muoy

Managing Director

T +65 6541 1922

corpcomms@cai.sg

 

CREATING WORLD-CLASS AIRPORTS

brochure cover

Download Brochure

Download Brochure (Chinese)

MAIN MENU